What we do?

Cloud-Based Call Center Technologies

By developing advanced call center technologies, we not only make operations easier for our business partners but also help them save time and reduce costs.
We design and implement complete call center processes — from IVR design to agent desktop applications — using our in-house developed OCCP (Open Cloud Call Platform) or Genesys PureConnect infrastructure.

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OCCP — Cloud-Based Call Center Platform

(On-premise version also available)

Key Features

• Browser-Based User Interface
  Intuitive, user-friendly interfaces accessible directly through modern browsers such as Chrome and Firefox.
• Online IVR Designer
  Easily design and manage IVR workflows through a visual, web-based interface.
• Omni-Channel Support
  Seamless handling of voice, chat, email, and SMS interactions within a unified platform.
• 24/7 Support Service
  Dedicated technical support ensuring uninterrupted operation and quick issue resolution.
• 99.9% Uptime Guarantee
  Reliable, high-availability infrastructure for continuous service delivery.
• Cost Efficiency
  Significant savings in hardware, maintenance, and labor costs through a scalable and cloud-based architecture.
• Built-In Security
  “Security by design” principles ensure data protection and compliance at every level.
• Comprehensive Analytics & Reporting
  Access wide-ranging reports and real-time analytics to monitor performance and improve decision-making.

User Activity Monitoring Platform

Advanced Screen and Activity Recording System

A powerful and flexible monitoring solution designed to capture, analyze, and present user activity data with precision and efficiency.

Key Features

• Comprehensive Recording Capabilities
  Capture webcam, audio-in, audio-out, screen, and keyboard/mouse/application activity based on configurable parameters such as resolution, frequency, and quality.
  Example: Take 300×300 webcam snapshots every hour, or record the entire screen at 90% JPEG quality and 2 FPS during a call.
• Application Usage Tracking
  Monitor and record how much time users spend on each application or window.
• Detailed Interaction Logging
  Track which buttons are pressed, which screens are used, and mouse movement patterns for behavioral analysis.
• Telephony Integration
  Fully integrated with Asterisk and Genesys PureConnect, allowing automatic screen recording triggers when a call starts.
• Unified Video Presentation
  Combine all captured data into a single, synchronized video file for review by managers and supervisors.
• Optimized Bandwidth Utilization
  Smart data compression and transfer optimization ensure minimal impact on network performance during uploads to the storage server.
• Customizable Data Collection Schedule
  Flexible configuration options allow administrators to set specific recording periods or frequency intervals.
• Flexible Storage Options
  Recorded data can be securely stored on a remote storage unit or local disk, based on system requirements.

Verint Workforce Optimization Platform

With the Verint Workforce Optimization (WFO) Suite, we help you record, analyze, and optimize your business processes.
Our goal is to enhance workforce productivity, customer experience, and overall business performance — while reducing operational costs and improving efficiency.

Key Modules of Verint WFO Suite

• Recorder (Voice & Screen)
  Capture and store voice calls and on-screen activities for detailed performance review and compliance tracking.
• Quality Management
  Evaluate employee interactions, identify coaching opportunities, and maintain consistent service standards.
• Speech Analytics
  Transform spoken interactions into actionable insights by detecting trends, sentiments, and compliance issues.
• Desktop Process Analytics
  Monitor user activity and process efficiency to identify bottlenecks and opportunities for automation.
• Workforce Management
  Forecast demand, schedule efficiently, and optimize staffing levels to meet service goals.
• Automated Quality
  Leverage AI-driven automation to continuously assess and enhance quality across interactions and processes.

Customized SoftPhone Application

We develop fully customized softphone applications tailored to your company’s specific requirements and operational ecosystem. Our team has extensive expertise in designing, integrating, and optimizing communication solutions that align seamlessly with your existing infrastructure.

With our proven experience, we can modernize your telecom systems and ensure smooth integration with your enterprise software — including CRM and ERP platforms. Thanks to our deep technical know-how and agile development approach, we deliver fast, reliable, and future-ready solutions that enhance your organization’s communication capabilities.

Customized AI/ML/DL Projects (Image Processing, Voice Recognition, Speech to Text Convertion, Text to Speech Convertion, Screen Recording and Processing, Camera Recording and Processing, Intrusion Prevention Systems by AI project results)

Our Expertise in AI, Machine Learning, and Deep Learning

Over the years, we have successfully delivered numerous AI, Machine Learning (ML), and Deep Learning (DL) projects — including speech-to-text, text-to-speech, screen recording and analysis, camera-based monitoring, and user activity tracking to better understand user behavior.
We have implemented and deployed these solutions seamlessly for our business partners, gaining extensive hands-on experience in this field.

If you are looking for tailored AI, ML, or DL-based solutions, you’ve come to the right place.
We offer both consultancy and end-to-end development services — from ideation to deployment.
Feel free to contact us to explore how we can help bring your AI-driven ideas to life.