By producing call center technologies, we do not only make life easier for our business partners, but also reduce their costs (time and money). We design and implement all call center processes, from IVR design to the application in front of the customer representative, with OCCP (our own developed asterisk-based call center infrastructure) or Genesys Pureconnect.
OCCP Cloud Based Call Center Platform (On-Prem version available)
-User-friendly interfaces that work entirely in the browser (chrome, firefox)
-Online IVR design -Multi-channel usage (voice, chat, email, sms)
-7/24 support service
-99.9% Uptime (uninterrupted service) guarantee
-Costs gains (hardware, labor, maintenance ..etc)
– Security by design
-Wide analysis and reporting capability
User Activity Monitoring Platform
-Recording WebCam , Audio-in, Audio-out, Screen, Keyboard-Mouse-Application Activity by specifying parameters (resolution, frequency ..etc ). For example, taking 300*300 photos from a webcam per hour or desired periods, recording all screen of user with jpeg quality levels of 90% and 2 fps while there is a call.
-Recording how much time the user spends on the screen of which program.
-Recording which button the user presses on which screen and mouse movements
-Integration with Asterisk and Genesys Pureconnect. Triggering screen recording while there is a call.
-Presentation of all data as a single video file to managers and supervisors.
-Optimizing bandwidth usage while sending the collected data to the storage server.
– Adjustable data collection calendar
-Data can be stored on the remote storage unit or on the local disk.
Verint Workforce Optimization Platform
With Verint WFO Suite, we enable you to record, report and optimize your business processes. In this way, it is aimed to improve workforce gain, customer experience and business outputs, reduce costs and increase performance.
Verint WFO Suite includes the following modules;
– Recorder (voice, screen)
– Quality Management
– Speech Analytics
– Desktop Process Analytics
– Workforce management
– Automated Quality
Customized SoftPhone Application
We can create the softphone application according to your company’s requirements and your enterprise characteristics meanwhile integrated with your ecosystem.
Our proficiency on that subject is full. We can modernize your telco infrastructure and integrate it to your software ecosystem as well as your crm/erp platforms. We can do it fast and clear because of the our experiences.
Customized SoftPhone
It allowing to do high quality VoIP calls (person-to-person or on regular telephones) via open SIP protocol.
small footprint (>2.5MB) and RAM usage (>5MB) – written in C and C++ with minimal possible system resources usage
usability – user friendly in daily usage
functionality – voice; video H.264 and H.263+, VP8; SIMPLE messaging (RFC 3428) and presence (RFC 3903, 6665); DTMF In-band, RCF2833, SIP-INFO.
compatibility – conform to SIP standards
voice quality – supports best voice codecs: Opus, G.711 A-law and μ-law, G.722, G.721.1, G.723, G.729, GSM, AMR, AMR-WB, iLBC, Speex, SILK and Linear PCM mono/stereo.
WebRTC echo cancellation algorithm and voice activity detection
privacy – configurable encryption TLS / SRTP for control and media
portability – has no additional dependencies and stores setting in ini file
multilanguage and RTL support, localization for bulgarian, chinese, dutch, estonian, finnish, french, german, hebrew, hungarian, italian, japanese, korean, norwegian, polish, portuguese, russian , spanish, swedish, turkish, ukrainian etc.
Customized AI/ML/DL Projects (Image Processing, Voice Recognition, Speech to Text Convertion, Text to Speech Convertion, Screen Recording and Processing, Camera Recording and Processing, Intrusion Prevention Systems by AI project results)
We did a lot of AI/ML/DL based project till today such as speech to text, text to speech, screen recording and analyzing, camera recording and user activity tracking to analyze users’ habit, We deployed these kind of solutions to our business partners successfully. Therefore we can say that we have experienced well in this field of the sector. İf you need to find customized solutions about AI, ML,DL based processes, we are the address of your solution. Please feel free to contact us for consultancy and development in these situations.
Artificial intelligence (AI) is the ability of a computer or a robot controlled by a computer to do tasks that are usually done by humans because they require human intelligence and discernment. Although there are no AIs that can perform the wide variety of tasks an ordinary human can do, some AIs can match humans in specific tasks.
Machine learning, in artificial intelligence (a subject within computer science), discipline concerned with the implementation of computer software that can learn autonomously.
Expert systems and data mining programs are the most common applications for improving algorithms through the use of machine learning. Among the most common approaches are the use of artificial neural networks (weighted decision paths) and genetic algorithms (symbols “bred” and culled by algorithms to produce successively fitter programs).
Neural network, Type of parallel computation in which computing elements are modeled on the network of neurons that constitute animal nervous systems. This model, intended to simulate the way the brain processes information, enables the computer to “learn” to a certain degree. A neural network typically consists of a number of interconnected processors, or nodes. Each handles a designated sphere of knowledge, and has several inputs and one output to the network. Based on the inputs it gets, a node can “learn” about the relationships between sets of data, sometimes using the principles of fuzzy logic. For example, a backgammon program can store and grade results from moves in a game; in the next game, it can play a move based on its stored result and can regrade the stored result if the move is unsuccessful. Neural networks have been used in pattern recognition, speech analysis, oil exploration, weather prediction, and the modeling of thinking and consciousness.